Shipment Policy:
1. Shipping Methods: We offer various shipping methods. The available methods and associated costs will be displayed during the checkout process.
2. Processing Time: Orders are typically processed within 2-4 business days. Please note that processing time may be longer during peak seasons or promotional periods.
3. Delivery Time: The estimated delivery time will depend on the shipping method selected and the destination. Customers will receive a tracking number to monitor the progress of their shipment.
Return Policy:
1. Eligibility: We accept returns for eligible products within 15 days of the delivery date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
2. Return Process: Customers must contact our customer support team to initiate the return process. We will provide instructions on how to return the item and issue a return authorization if applicable.
3. Return Shipping: The customer is responsible for the return shipping costs, unless the return is due to a defective or incorrect item received. We recommend using a trackable shipping method for returns.
4. Refunds: Once the returned item is received and inspected, we will process the refund within 2 business days. The refund will be issued to the original payment method used during the purchase.